At Finest Home Solutions, we are committed to providing the highest level of service to all our customers. However, if you feel that something hasn’t met your expectations, we are here to help.

Step 1: Submit Your Complaint

If you have a complaint, please fill in our online complaints form, providing the following details:

• Your name and contact details.
• A description of your complaint.
• Any relevant information or documentation that may help us understand the issue.

Step 2: Complaint Acknowledgment

Once we receive your completed form, we will acknowledge receipt of your complaint within 2 working days.

Step 3: Investigation

We will investigate your complaint thoroughly. This process may involve reviewing documents, consulting with team members, or carrying out further checks.

Step 4: Our Response

We aim to provide a response to your complaint within 7 to 10 working days of receiving it. Our response will:

• Address the issue raised.
• Outline any steps we will take to resolve it, if necessary.

If we are unable to resolve your complaint within this timeframe, we will inform you of the delay and provide an updated timeline.

Step 5: Further Action

If you are not satisfied with our response, you may request a further review of your complaint. We will then re-assess the matter and attempt to find a resolution.

Thank you for bringing your concerns to our attention. We value your feedback and strive to improve our services.